How to complain to Mapfre.

Type

Insurer

Region

Spain

Escalate to

First escalate to Mapfre's Servicio de Atencion al Cliente or its Defensor del Cliente. If unresolved after 2 months, escalate to the DGSFP (Direccion General de Seguros y Fondos de Pensiones), the Spanish supervisor that handles insurance and pension policyholder complaints through its Servicio de Reclamaciones.

Response deadline

Mapfre's customer service or Defensor del Cliente has up to 2 months to issue a decision on insurance complaints. After that, or if you are not satisfied, you can take the complaint to the DGSFP.

Details checked 2026-06-02

You must exhaust Mapfre's internal complaint route (SAC / Defensor del Cliente) and wait up to 2 months before the DGSFP will admit the complaint.

Complain to Mapfre first and ask for a written final response. If they reject you or the deadline passes, you can take it to the First escalate to Mapfre's Servicio de Atencion al Cliente or its Defensor del Cliente. If unresolved after 2 months, escalate to the DGSFP (Direccion General de Seguros y Fondos de Pensiones), the Spanish supervisor that handles insurance and pension policyholder complaints through its Servicio de Reclamaciones. for free, and their decision is binding on the company.

Details compiled for convenience. Always confirm the current contact on Mapfre's own site. A self-serve tool, not a law firm. Not legal advice.