How to complain to Lufthansa.
- Type
- Airline
- Region
- Germany
- Escalate to
- Schlichtungsstelle Reise & Verkehr e.V. (formerly soep, the Schlichtungsstelle fuer den oeffentlichen Personenverkehr), the German conciliation body for travel and public passenger transport including air travel. For EU passenger rights enforcement you can also contact the Luftfahrt-Bundesamt (LBA).
- Response deadline
- Complain to the airline first; if there is no satisfactory answer within about two months you can bring the case to the conciliation body free of charge. It generally aims to issue a recommendation within a few weeks of receiving a complete file.
Details checked 2026-06-02
The Schlichtungsstelle Reise & Verkehr (formerly soep) handles air passenger disputes (delays, cancellations, denied boarding, baggage). The Luftfahrt-Bundesamt (https://www.lba.de) is the national enforcement body for EU Regulation 261/2004.
Complain to Lufthansa first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Schlichtungsstelle Reise & Verkehr e.V. (formerly soep, the Schlichtungsstelle fuer den oeffentlichen Personenverkehr), the German conciliation body for travel and public passenger transport including air travel. For EU passenger rights enforcement you can also contact the Luftfahrt-Bundesamt (LBA). for free, and their decision is binding on the company.
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Write my Lufthansa complaintDetails compiled for convenience. Always confirm the current contact on Lufthansa's own site. A self-serve tool, not a law firm. Not legal advice.