How to complain to LOT Polish Airlines (Polskie Linie Lotnicze LOT).

Type

Airline

Region

Poland

Escalate to

European Consumer Centre Poland (ECC-Net Poland) for cross-border EU flights; for domestic Polish flights the Civil Aviation Authority (Urzad Lotnictwa Cywilnego) Passenger Rights Commission

Response deadline

LOT should acknowledge and respond to a passenger complaint within 30 days, and in any case should provide a substantive reply within a reasonable period. If the airline does not resolve an EU261 air passenger rights issue (delay, cancellation, denied boarding), escalate to the European Consumer Centre (ECC) Poland for cross-border flights or to the national enforcement body.

Details checked 2026-06-02

As an airline this is not a financial institution, so the Rzecznik Finansowy does not apply. For EU air passenger rights disputes the correct escalation is the ECC (European Consumer Centre) network. The national enforcement body in Poland is the Civil Aviation Authority (Urzad Lotnictwa Cywilnego, ULC) Passenger Rights Commission, https://www.gov.pl/web/ulc.

Complain to LOT Polish Airlines (Polskie Linie Lotnicze LOT) first and ask for a written final response. If they reject you or the deadline passes, you can take it to the European Consumer Centre Poland (ECC-Net Poland) for cross-border EU flights; for domestic Polish flights the Civil Aviation Authority (Urzad Lotnictwa Cywilnego) Passenger Rights Commission for free, and their decision is binding on the company.

Details compiled for convenience. Always confirm the current contact on LOT Polish Airlines (Polskie Linie Lotnicze LOT)'s own site. A self-serve tool, not a law firm. Not legal advice.