How to complain to KLM Royal Dutch Airlines.

Type

Airline

Region

Netherlands

Escalate to

Inspectie Leefomgeving en Transport (ILT / Human Environment and Transport Inspectorate)

Response deadline

Complain to KLM first; under EU261 the airline must respond within 2 months. If you are dissatisfied with how KLM handled your complaint, you can report a compliance complaint to the ILT. The ILT acts on the basis of multiple reports and does not award individual compensation; for financial compensation you can go to the kantonrechter (district court) within 2 years of the flight.

Details checked 2026-06-02

There is no longer a dedicated Geschillencommissie Luchtvaart (the aviation disputes committee was discontinued and is not among De Geschillencommissie's current committees). For enforcement of EU Regulation 261/2004 passenger rights (denied boarding, cancellation, long delay), the competent national enforcement body in the Netherlands is the ILT (Inspectie Leefomgeving en Transport). Individual financial claims that KLM rejects are pursued via the district court.

Complain to KLM Royal Dutch Airlines first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Inspectie Leefomgeving en Transport (ILT / Human Environment and Transport Inspectorate) for free, and their decision is binding on the company.

Details compiled for convenience. Always confirm the current contact on KLM Royal Dutch Airlines's own site. A self-serve tool, not a law firm. Not legal advice.