How to complain to Klarna UK.
- Type
- Credit
- Region
- UK
- Escalate to
- Financial Ombudsman Service
- Response deadline
- 8 weeks
Details checked 2026-06-02
Klarna handles complaints via its in-app contact form rather than phone. UK customers can escalate to the Financial Ombudsman after a final response or 8 weeks; note some BNPL products are not yet fully FCA regulated.
Complain to Klarna UK first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.
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Write my Klarna UK complaintDetails compiled for convenience. Always confirm the current contact on Klarna UK's own site. A self-serve tool, not a law firm. Not legal advice.