How to complain to John Lewis.

Type: Retailer
Region: UK
Escalate to: Retail ADR for general goods (Small Claims Court or chargeback/Section 75); for the Partnership Card and financial products, the Financial Ombudsman Service
Response deadline: General retail: no statutory deadline (target 14 days). Partnership Card and other financial products: 8 weeks before escalating to the Financial Ombudsman Service.

Details checked 2026-06-02

Goods complaints rely on the Consumer Rights Act 2015; John Lewis often offers a 2-year guarantee beyond the legal minimum. The Partnership Card is now provided by NewDay; financial product complaints (card, insurance) escalate to the Financial Ombudsman Service after 8 weeks.

Complain to John Lewis first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Retail ADR for general goods (Small Claims Court or chargeback/Section 75); for the Partnership Card and financial products, the Financial Ombudsman Service for free, and their decision is binding on the company.

Get the direct complaint channel for John Lewis.

One free lookup. Pro unlocks the whole directory.

Let us write the complaint for you.

Write my John Lewis complaint

Details compiled for convenience. Always confirm the current contact on John Lewis's own site. A self-serve tool, not a law firm. Not legal advice.