How to complain to ITA Airways.
- Type
- Airline
- Region
- Italy
- Escalate to
- ENAC (Ente Nazionale per l'Aviazione Civile)
- Response deadline
- Contact the airline first. ENAC, the Italian Civil Aviation Authority, allows you to escalate if the airline does not reply within 6 weeks of receiving your complaint, or if its reply is unsatisfactory. You can then submit your air passenger rights complaint to ENAC.
Details checked 2026-06-02
ENAC is the National Enforcement Body in Italy for EU air passenger rights (Regulation 261/2004) for flights departing from an Italian airport on any airline, or arriving at an Italian airport. Complain to ITA Airways first, then escalate to ENAC if unresolved.
Complain to ITA Airways first and ask for a written final response. If they reject you or the deadline passes, you can take it to the ENAC (Ente Nazionale per l'Aviazione Civile) for free, and their decision is binding on the company.
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Write my ITA Airways complaintDetails compiled for convenience. Always confirm the current contact on ITA Airways's own site. A self-serve tool, not a law firm. Not legal advice.