How to complain to ING Bank.
- Type
- Bank
- Region
- Netherlands
- Escalate to
- Kifid (Klachteninstituut Financiele Dienstverlening)
- Response deadline
- ING aims to respond within a few weeks, and at the latest within 6 weeks. If you remain dissatisfied after ING's final position, you can take the complaint to Kifid. The Kifid deadline is whichever is more favourable to you: up to 1 year after you first submitted your written complaint to ING, or up to 3 months after ING's written final position.
Details checked 2026-06-02
Complain to ING first in writing or via the online complaint route. Only after ING's internal complaints process is exhausted (final response or 6 weeks elapsed) can you escalate to Kifid. Kifid handles disputes for consumers and small businesses (kleinzakelijke ondernemers) about banking, insurance, investment and other financial services.
Complain to ING Bank first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Kifid (Klachteninstituut Financiele Dienstverlening) for free, and their decision is binding on the company.
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Write my ING Bank complaintDetails compiled for convenience. Always confirm the current contact on ING Bank's own site. A self-serve tool, not a law firm. Not legal advice.