How to complain to ING Bank Slaski.
- Type
- Bank
- Region
- Poland
- Escalate to
- Rzecznik Finansowy (Financial Ombudsman of Poland)
- Response deadline
- The bank must reply within 30 calendar days of receiving the complaint, extendable to 60 days in particularly complicated cases (you must be told the reason). Retail customers who remain dissatisfied can escalate to the Rzecznik Finansowy.
Details checked 2026-06-02
Complaints can be made in the Moje ING app or online banking, by phone, by post or in a branch. A missed statutory deadline means the complaint is deemed upheld. Consumer market-practice issues can also be reported to UOKiK.
Complain to ING Bank Slaski first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Rzecznik Finansowy (Financial Ombudsman of Poland) for free, and their decision is binding on the company.
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Write my ING Bank Slaski complaintDetails compiled for convenience. Always confirm the current contact on ING Bank Slaski's own site. A self-serve tool, not a law firm. Not legal advice.