How to complain to HSBC UK.
- Type
- Bank
- Region
- UK
- Escalate to
- Financial Ombudsman Service
- Response deadline
- 8 weeks
Details checked 2026-06-02
Use HSBC UK (not the separate HSBC international entities) for UK current accounts; the Financial Ombudsman Service is free and you have 6 months from the final response to refer your case.
Complain to HSBC UK first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.
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Write my HSBC UK complaintDetails compiled for convenience. Always confirm the current contact on HSBC UK's own site. A self-serve tool, not a law firm. Not legal advice.