How to complain to Hastings Direct.

Type: Insurer
Region: UK
Escalate to: Financial Ombudsman Service
Response deadline: 8 weeks

Details checked 2026-06-02

Have your policy and claim reference ready. If not resolved within 8 weeks or you receive a deadlock letter, refer to the Financial Ombudsman within 6 months.

Complain to Hastings Direct first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.

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Details compiled for convenience. Always confirm the current contact on Hastings Direct's own site. A self-serve tool, not a law firm. Not legal advice.