How to complain to Generali Italia.

Type: Insurer
Region: Italy
Escalate to: IVASS (Istituto per la Vigilanza sulle Assicurazioni)
Response deadline: The insurer must reply within 45 days of receiving your complaint. If unsatisfied or you get no reply, escalate to IVASS, which is the supervisory authority for insurance.

Details checked 2026-06-02

Complain to Generali first. IVASS handles complaints about insurer conduct and supervision. For disputes about the merits of a claim you may also use the Arbitro Assicurativo (AAS), mediation, or the courts, and IVASS can direct you to the right route.

Complain to Generali Italia first and ask for a written final response. If they reject you or the deadline passes, you can take it to the IVASS (Istituto per la Vigilanza sulle Assicurazioni) for free, and their decision is binding on the company.

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Details compiled for convenience. Always confirm the current contact on Generali Italia's own site. A self-serve tool, not a law firm. Not legal advice.