How to complain to Folksam.
- Type
- Insurer
- Region
- Sweden
- Escalate to
- ARN (Allmanna reklamationsnamnden / National Board for Consumer Disputes)
- Response deadline
- Folksam aims to respond to complaints within 14 days; if a review takes longer it will tell you why and when to expect an answer. If you remain dissatisfied you can take the dispute to ARN, normally within one year of first complaining to Folksam.
Details checked 2026-06-02
Start by asking the person who handled your case to reconsider, then escalate to Folksam's complaints manager or Customer Ombudsman (Kundombudsman). If still unresolved, take the matter to ARN. For free independent guidance on insurance, contact Konsumenternas Forsakringsbyra (the Swedish Consumers' Insurance Bureau); Konsumentverket / Hallakonsument also helps consumers.
Complain to Folksam first and ask for a written final response. If they reject you or the deadline passes, you can take it to the ARN (Allmanna reklamationsnamnden / National Board for Consumer Disputes) for free, and their decision is binding on the company.
Get the direct complaint channel for Folksam.
One free lookup. Pro unlocks the whole directory.
Let us write the complaint for you.
Write my Folksam complaintDetails compiled for convenience. Always confirm the current contact on Folksam's own site. A self-serve tool, not a law firm. Not legal advice.