How to complain to First Direct.

Type: Bank
Region: UK
Escalate to: Financial Ombudsman Service
Response deadline: 8 weeks

Details checked 2026-06-02

First Direct is a division of HSBC UK. Call the 24/7 line or use secure message. If unresolved after 8 weeks or after a final response, refer to the Financial Ombudsman Service within 6 months.

Complain to First Direct first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.

Chasing money back, not just lodging a complaint? Reclaim overdraft fees from First Direct.

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Details compiled for convenience. Always confirm the current contact on First Direct's own site. A self-serve tool, not a law firm. Not legal advice.