How to complain to EE.
- Type
- Telecom
- Region
- UK
- Escalate to
- Communications Ombudsman
- Response deadline
- 8 weeks (or a deadlock letter sooner) before you can escalate to the Communications Ombudsman
Details checked 2026-06-02
EE (part of BT Group) uses the Communications Ombudsman. Request a deadlock letter to escalate before the 8 weeks are up.
Complain to EE first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Communications Ombudsman for free, and their decision is binding on the company.
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Write my EE complaintDetails compiled for convenience. Always confirm the current contact on EE's own site. A self-serve tool, not a law firm. Not legal advice.