How to complain to DKB (Deutsche Kreditbank).

Type

Bank

Region

Germany

Escalate to

Verbraucherschlichtungsstelle beim Bundesverband Oeffentlicher Banken Deutschlands (VOEB). DKB is a public-sector bank, so its out-of-court dispute body is the VOEB consumer arbitration office, not the private banks' ombudsman. The financial regulator BaFin also handles complaints about banks.

Response deadline

The bank should respond within 15 business days under EU rules (up to 35 in exceptional cases). The VOEB arbitration scheme is free; escalate if you are not satisfied with the bank's reply or get no answer.

Details checked 2026-06-02

DKB participates in the consumer arbitration scheme of the Bundesverband Oeffentlicher Banken Deutschlands (VOEB). BaFin (https://www.bafin.de) is the supervisory authority you can also notify.

Complain to DKB (Deutsche Kreditbank) first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Verbraucherschlichtungsstelle beim Bundesverband Oeffentlicher Banken Deutschlands (VOEB). DKB is a public-sector bank, so its out-of-court dispute body is the VOEB consumer arbitration office, not the private banks' ombudsman. The financial regulator BaFin also handles complaints about banks. for free, and their decision is binding on the company.

Details compiled for convenience. Always confirm the current contact on DKB (Deutsche Kreditbank)'s own site. A self-serve tool, not a law firm. Not legal advice.