How to complain to Direct Line.
- Type
- Insurer
- Region
- UK
- Escalate to
- Financial Ombudsman Service
- Response deadline
- 8 weeks
Details checked 2026-06-02
The Financial Ombudsman is free; do not pay a claims management company. Keep a written timeline of your complaint.
Complain to Direct Line first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.
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Write my Direct Line complaintDetails compiled for convenience. Always confirm the current contact on Direct Line's own site. A self-serve tool, not a law firm. Not legal advice.