How to complain to The Co-operative Bank.
- Type
- Bank
- Region
- UK
- Escalate to
- Financial Ombudsman Service
- Response deadline
- 8 weeks
Details checked 2026-06-02
Smile is part of the Co-operative Bank, so use the same complaints route for Smile accounts.
Complain to The Co-operative Bank first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.
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Write my The Co-operative Bank complaintDetails compiled for convenience. Always confirm the current contact on The Co-operative Bank's own site. A self-serve tool, not a law firm. Not legal advice.