How to complain to Citibank, N.A..

Type: Bank
Region: US
Escalate to: Consumer Financial Protection Bureau (CFPB). Citibank, N.A. is a national bank whose primary federal regulator is the Office of the Comptroller of the Currency (OCC) Customer Assistance Group.
Response deadline: No fixed federal initial-reply deadline; through the CFPB the company is generally expected to respond within 15 days and resolve most complaints within 60 days.

Details checked 2026-06-02

Card and deposit complaints route to different addresses; verify the right one on Citi's contact page, then escalate to the CFPB if unresolved.

Complain to Citibank, N.A. first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Consumer Financial Protection Bureau (CFPB). Citibank, N.A. is a national bank whose primary federal regulator is the Office of the Comptroller of the Currency (OCC) Customer Assistance Group. for free, and their decision is binding on the company.

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Details compiled for convenience. Always confirm the current contact on Citibank, N.A.'s own site. A self-serve tool, not a law firm. Not legal advice.