How to complain to Chase (JPMorgan Chase Bank, N.A.).

Type: Bank
Region: US
Escalate to: Consumer Financial Protection Bureau (CFPB). For national bank-specific issues you may also use the Office of the Comptroller of the Currency (OCC) Customer Assistance Group, the primary federal regulator for Chase.
Response deadline: No fixed federal deadline for an initial reply, but when a complaint is filed through the CFPB the company is generally expected to respond within 15 days and resolve most complaints within 60 days.

Details checked 2026-06-02

File first with Chase directly and keep the case reference, then escalate to the CFPB online if unresolved. The OCC is Chase's prudential regulator if you prefer that route.

Complain to Chase (JPMorgan Chase Bank, N.A.) first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Consumer Financial Protection Bureau (CFPB). For national bank-specific issues you may also use the Office of the Comptroller of the Currency (OCC) Customer Assistance Group, the primary federal regulator for Chase. for free, and their decision is binding on the company.

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Details compiled for convenience. Always confirm the current contact on Chase (JPMorgan Chase Bank, N.A.)'s own site. A self-serve tool, not a law firm. Not legal advice.