How to complain to Chase UK (J.P. Morgan).

Type: Bank
Region: UK
Escalate to: Financial Ombudsman Service
Response deadline: 8 weeks

Details checked 2026-06-02

Chase UK is the trading name of J.P. Morgan Europe Limited and is fully FCA regulated. Complain in-app first; if unresolved after 8 weeks or after a final response, refer to the Financial Ombudsman Service within 6 months.

Complain to Chase UK (J.P. Morgan) first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.

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Details compiled for convenience. Always confirm the current contact on Chase UK (J.P. Morgan)'s own site. A self-serve tool, not a law firm. Not legal advice.