How to complain to CaixaBank.
- Type
- Bank
- Region
- Spain
- Escalate to
- First escalate to CaixaBank's Servicio de Atencion al Cliente (SAC). If unresolved after 1 month, escalate to the Banco de Espana (Departamento de Conducta de Entidades). Consumer-contract disputes may alternatively be taken to the Junta Arbitral de Consumo.
- Response deadline
- CaixaBank's customer service must reply within 1 month for retail customers (15 business days for payment-service complaints). After that you may escalate to the Banco de Espana.
Details checked 2026-06-02
Lodge the complaint with the bank's SAC first and retain the reference number before going to the Banco de Espana.
Complain to CaixaBank first and ask for a written final response. If they reject you or the deadline passes, you can take it to the First escalate to CaixaBank's Servicio de Atencion al Cliente (SAC). If unresolved after 1 month, escalate to the Banco de Espana (Departamento de Conducta de Entidades). Consumer-contract disputes may alternatively be taken to the Junta Arbitral de Consumo. for free, and their decision is binding on the company.
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Write my CaixaBank complaintDetails compiled for convenience. Always confirm the current contact on CaixaBank's own site. A self-serve tool, not a law firm. Not legal advice.