How to complain to British Gas.
- Type
- Energy
- Region
- UK
- Escalate to
- Energy Ombudsman
- Response deadline
- 8 weeks (or sooner if a deadlock letter is issued)
Details checked 2026-06-02
You can escalate to the Energy Ombudsman after 8 weeks or once you receive a deadlock letter, whichever comes first.
Complain to British Gas first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Energy Ombudsman for free, and their decision is binding on the company.
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Write my British Gas complaintDetails compiled for convenience. Always confirm the current contact on British Gas's own site. A self-serve tool, not a law firm. Not legal advice.