How to complain to British Airways.

Type: Airline
Region: UK
Escalate to: CEDR (Centre for Effective Dispute Resolution) aviation scheme
Response deadline: 8 weeks before you can escalate to ADR

Details checked 2026-06-02

BA is a CEDR member, not AviationADR. Use BA's online complaint form and keep your case reference, then take an unresolved claim to CEDR after the deadline.

Complain to British Airways first and ask for a written final response. If they reject you or the deadline passes, you can take it to the CEDR (Centre for Effective Dispute Resolution) aviation scheme for free, and their decision is binding on the company.

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Details compiled for convenience. Always confirm the current contact on British Airways's own site. A self-serve tool, not a law firm. Not legal advice.