How to complain to BNP Paribas.

Type

Bank

Region

France

Escalate to

If the bank's internal complaints process and its own Mediateur (Mediateur aupres de BNP Paribas) do not resolve the matter, you escalate to the national banking consumer mediation route. Banking disputes in France are handled through the consumer mediator system (Mediateur de la consommation), and the banking supervisory authority is the ACPR (Autorite de controle prudentiel et de resolution), which oversees how banks treat customers. The ACPR does not settle individual compensation claims but it monitors conduct and you can report a bank to it.

Response deadline

French banks must acknowledge a written complaint within 10 working days and provide a full reply within a maximum of 2 months. The banking mediator then has 90 days from the date the file is complete to issue an opinion.

Details checked 2026-06-02

Always go through the bank's own internal complaints department first, then the BNP Paribas mediator (Mediateur aupres de BNP Paribas) before any external body. The ACPR is the supervisor, not a compensation court.

Complain to BNP Paribas first and ask for a written final response. If they reject you or the deadline passes, you can take it to the If the bank's internal complaints process and its own Mediateur (Mediateur aupres de BNP Paribas) do not resolve the matter, you escalate to the national banking consumer mediation route. Banking disputes in France are handled through the consumer mediator system (Mediateur de la consommation), and the banking supervisory authority is the ACPR (Autorite de controle prudentiel et de resolution), which oversees how banks treat customers. The ACPR does not settle individual compensation claims but it monitors conduct and you can report a bank to it. for free, and their decision is binding on the company.

Details compiled for convenience. Always confirm the current contact on BNP Paribas's own site. A self-serve tool, not a law firm. Not legal advice.