How to complain to BBVA (Banco Bilbao Vizcaya Argentaria).

Type

Bank

Region

Spain

Escalate to

First escalate to BBVA's Servicio de Atencion al Cliente (SAC). If unresolved after 1 month, escalate to the Banco de Espana (Departamento de Conducta de Entidades) which handles banking customer complaints. Consumer-contract disputes may alternatively go to the Junta Arbitral de Consumo.

Response deadline

BBVA's customer service must reply within 1 month for retail customers (15 business days for payment-service matters). If no satisfactory reply, escalate to the Banco de Espana.

Details checked 2026-06-02

Submit your complaint to the SAC first and keep the case reference; the Banco de Espana requires proof the bank was contacted before it will review the complaint.

Complain to BBVA (Banco Bilbao Vizcaya Argentaria) first and ask for a written final response. If they reject you or the deadline passes, you can take it to the First escalate to BBVA's Servicio de Atencion al Cliente (SAC). If unresolved after 1 month, escalate to the Banco de Espana (Departamento de Conducta de Entidades) which handles banking customer complaints. Consumer-contract disputes may alternatively go to the Junta Arbitral de Consumo. for free, and their decision is binding on the company.

Details compiled for convenience. Always confirm the current contact on BBVA (Banco Bilbao Vizcaya Argentaria)'s own site. A self-serve tool, not a law firm. Not legal advice.