How to complain to Bank Pekao (Bank Polska Kasa Opieki SA).
- Type
- Bank
- Region
- Poland
- Escalate to
- Rzecznik Finansowy (Financial Ombudsman of Poland)
- Response deadline
- The bank must respond within 30 calendar days of receiving the complaint, extendable to 60 days for particularly complex cases with a written explanation of the delay. Retail customers can then escalate to the Rzecznik Finansowy.
Details checked 2026-06-02
Complaints can be filed in a branch, by phone, via the Pekao24 app/online banking, by post or by email. Missing the statutory deadline means the complaint is deemed upheld. Broader consumer protection concerns can be reported to UOKiK.
Complain to Bank Pekao (Bank Polska Kasa Opieki SA) first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Rzecznik Finansowy (Financial Ombudsman of Poland) for free, and their decision is binding on the company.
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Write my Bank Pekao (Bank Polska Kasa Opieki SA) complaintDetails compiled for convenience. Always confirm the current contact on Bank Pekao (Bank Polska Kasa Opieki SA)'s own site. A self-serve tool, not a law firm. Not legal advice.