How to complain to BancoPosta (Poste Italiane).

Type: Bank
Region: Italy
Escalate to: Arbitro Bancario Finanziario (ABF)
Response deadline: Poste Italiane must reply within 60 days for banking and payment service complaints. If unsatisfied or there is no reply, escalate to the ABF within 12 months of submitting your complaint.

Details checked 2026-06-02

BancoPosta is the banking and payment arm of Poste Italiane and is subject to ABF jurisdiction for banking and payment disputes. For some financial products (insurance, postal savings) different bodies such as IVASS or the Arbitro per le Controversie Finanziarie ACF may apply. Complain to Poste first.

Complain to BancoPosta (Poste Italiane) first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Arbitro Bancario Finanziario (ABF) for free, and their decision is binding on the company.

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Details compiled for convenience. Always confirm the current contact on BancoPosta (Poste Italiane)'s own site. A self-serve tool, not a law firm. Not legal advice.