How to complain to Aqua (NewDay).

Type: Credit
Region: UK
Escalate to: Financial Ombudsman Service
Response deadline: 8 weeks

Details checked 2026-06-02

Aqua is a brand operated by NewDay Ltd, so complaints are handled by NewDay. Escalate free to the Financial Ombudsman if not resolved within 8 weeks or you disagree with their final response.

Complain to Aqua (NewDay) first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.

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Details compiled for convenience. Always confirm the current contact on Aqua (NewDay)'s own site. A self-serve tool, not a law firm. Not legal advice.