How to complain to American Express (American Express National Bank).
- Type
- Credit
- Region
- US
- Escalate to
- Consumer Financial Protection Bureau (CFPB). American Express National Bank is supervised by the CFPB; for the bank's prudential matters the Office of the Comptroller of the Currency (OCC) is also a regulator.
- Response deadline
- No statutory initial-reply deadline; via the CFPB the company is expected to respond within 15 days and resolve most complaints within 60 days. Note that billing-error disputes under the Fair Credit Billing Act must be acknowledged within 30 days and resolved within two billing cycles.
Details checked 2026-06-02
For card billing errors, send a written dispute to the billing inquiries address within 60 days of the statement to preserve your Fair Credit Billing Act rights, then escalate to the CFPB.
Complain to American Express (American Express National Bank) first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Consumer Financial Protection Bureau (CFPB). American Express National Bank is supervised by the CFPB; for the bank's prudential matters the Office of the Comptroller of the Currency (OCC) is also a regulator. for free, and their decision is binding on the company.
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Write my American Express (American Express National Bank) complaintDetails compiled for convenience. Always confirm the current contact on American Express (American Express National Bank)'s own site. A self-serve tool, not a law firm. Not legal advice.