How to complain to Amazon UK.
- Type
- Retailer
- Region
- UK
- Escalate to
- Retail ADR (no mandatory retail ombudsman; consumers use chargeback / Section 75 via their card provider or the Small Claims Court)
- Response deadline
- No statutory deadline for general retail; aim for a response within 14 days. Consumer Rights Act 2015 rights apply.
Details checked 2026-06-02
No mandatory ombudsman for general retail goods. Quote your Consumer Rights Act 2015 rights (30-day right to reject, repair/replace). For card purchases over 100 GBP use Section 75 (credit) or chargeback (debit).
Complain to Amazon UK first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Retail ADR (no mandatory retail ombudsman; consumers use chargeback / Section 75 via their card provider or the Small Claims Court) for free, and their decision is binding on the company.
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Write my Amazon UK complaintDetails compiled for convenience. Always confirm the current contact on Amazon UK's own site. A self-serve tool, not a law firm. Not legal advice.