How to complain to Air France.

Type

Airline

Region

France

Escalate to

If Air France does not resolve your complaint, you escalate to the Mediateur Tourisme et Voyage (MTV), the recognised national consumer ADR body for the French travel and tourism sector, including airlines. Separately, for denied boarding, cancellation and long delay claims under EC Regulation 261/2004, the national enforcement body in France is the DGAC (Direction generale de l'aviation civile), which handles passenger rights enforcement.

Response deadline

Air France should reply within about 2 months of your written complaint. You can refer the dispute to the Mediateur Tourisme et Voyage only after this internal stage, and generally within 1 year of your first complaint to the company; the mediator then aims to issue an opinion within 90 days.

Details checked 2026-06-02

Use the Mediateur Tourisme et Voyage for general travel and service disputes. For specific EU261 passenger-rights enforcement (delays, cancellations, denied boarding), the DGAC is the competent national authority.

Complain to Air France first and ask for a written final response. If they reject you or the deadline passes, you can take it to the If Air France does not resolve your complaint, you escalate to the Mediateur Tourisme et Voyage (MTV), the recognised national consumer ADR body for the French travel and tourism sector, including airlines. Separately, for denied boarding, cancellation and long delay claims under EC Regulation 261/2004, the national enforcement body in France is the DGAC (Direction generale de l'aviation civile), which handles passenger rights enforcement. for free, and their decision is binding on the company.

Details compiled for convenience. Always confirm the current contact on Air France's own site. A self-serve tool, not a law firm. Not legal advice.