How to complain to Aer Lingus.
- Type
- Airline
- Region
- Ireland
- Escalate to
- Irish Aviation Authority (IAA) Consumer Protection, the national enforcement body for EU261 flight delay, cancellation and denied-boarding complaints on flights departing Ireland or arriving in Ireland from outside the EU on an EU carrier
- Response deadline
- No fixed statutory window, but allow up to 6 weeks for a final response before escalating to the Irish Aviation Authority (IAA)
Details checked 2026-06-02
Complain to Aer Lingus first; if unresolved, escalate to the national enforcement body for the country the flight departed from (the Irish Aviation Authority for departures from Ireland, which absorbed the former Commission for Aviation Regulation in 2023).
Complain to Aer Lingus first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Irish Aviation Authority (IAA) Consumer Protection, the national enforcement body for EU261 flight delay, cancellation and denied-boarding complaints on flights departing Ireland or arriving in Ireland from outside the EU on an EU carrier for free, and their decision is binding on the company.
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Write my Aer Lingus complaintDetails compiled for convenience. Always confirm the current contact on Aer Lingus's own site. A self-serve tool, not a law firm. Not legal advice.