How to complain to Achmea (including brands Centraal Beheer, Interpolis, Zilveren Kruis, FBTO).

Type

Insurer

Region

Netherlands

Escalate to

Kifid (Klachteninstituut Financiele Dienstverlening)

Response deadline

Achmea (or the relevant brand) handles the complaint first, with an initial response typically within 5 working days. If you remain dissatisfied after the final position, you can take the complaint to Kifid: whichever is more favourable to you, up to 1 year after you first submitted the complaint, or up to 3 months after the written final position.

Details checked 2026-06-02

Achmea is an insurance group operating through brands such as Centraal Beheer, Interpolis, Zilveren Kruis and FBTO; complaints are routed via the relevant brand, so start from the Achmea contact page or the brand's own complaints route. As insurance is a financial service, the national escalation body is Kifid. Note: for health insurance coverage disputes, the independent SKGZ (Stichting Klachten en Geschillen Zorgverzekeringen) is the dedicated body, while Kifid covers general financial services complaints.

Complain to Achmea (including brands Centraal Beheer, Interpolis, Zilveren Kruis, FBTO) first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Kifid (Klachteninstituut Financiele Dienstverlening) for free, and their decision is binding on the company.

Details compiled for convenience. Always confirm the current contact on Achmea (including brands Centraal Beheer, Interpolis, Zilveren Kruis, FBTO)'s own site. A self-serve tool, not a law firm. Not legal advice.